Terms of Service

Last updated: 3 August 2025

Welcome to PW Streamline Solutions Ltd. By using our website and services, you agree to the following terms. Please read them carefully.

1. Who We Are

PW Streamline Solutions Ltd
Registered Office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, UK
 

Email: info@pwstreamlinesolutions.co.uk
Telephone: 07392 322044

2. Use of Our Website

• You must use this website for lawful purposes only.

• You agree not to misuse the site by knowingly introducing viruses, attempting to gain unauthorised access, or interfering with the proper working of the site.

• We may suspend or restrict access if we believe these terms have been breached.

3. Our Services

We provide professional virtual assistance and workflow support services, including but not limited to:

• Creating and maintaining spreadsheets & trackers

• Recording and managing data

• Chasing reports and evidence

• Creating invoices and resolving invoicing queries

• Onboarding new engineers and organising training courses

• Creating business documents, inspection reports, and processes

Service details, pricing, and scope of work are agreed separately with each client.

4. Payments and Cancellations

• Payments

  • Payment for services must be made in full upfront unless otherwise agreed in writing.

  • Payments are processed securely through Stripe, PayPal, or GoCardless.

  • Services may be paused if payment is not received by the agreed due date.

• Cancellations

  • Clients may cancel services with at least 7 days’ notice before the agreed start date for a full refund.

  • If less than 7 days’ notice is given, no refund will be provided for work already scheduled or commenced.

  • Refunds (where applicable) will be issued using the original payment method.

5. Service Availability and Response Times

• We aim to respond to all client communications within 24 hours or less during normal business days.

• Service delivery times will be agreed on a case‑by‑case basis and confirmed in writing.

6. Client Responsibilities

• Clients are responsible for providing accurate and timely information, documentation, and access required to deliver the services.

• We are not liable for delays or issues arising from incomplete, inaccurate, or late information supplied by the client.

7. Intellectual Property

• All content on this website (including text, graphics, and logos) is owned by PW Streamline Solutions Ltd unless otherwise stated.

• You may not copy, reproduce, or redistribute any content without our written permission.

8. Confidentiality

We treat all client information as confidential. Any documents, data, or materials shared with us will only be used for the agreed services, unless required by law.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of any third‑party websites.

10. Limitation of Liability

• While we take care to provide accurate and reliable services, PW Streamline Solutions Ltd is not liable for any indirect, incidental, or consequential losses arising from use of our services or website.

• Nothing in these terms limits liability for fraud, negligence, or death/personal injury caused by us.

11. Dispute Resolution

If you have a complaint or dispute regarding our services, you must first raise it with us in writing. We will make every effort to resolve the issue amicably.
If a resolution cannot be reached, the matter may then proceed through the courts.

12. Data Protection

Your personal information will be handled in line with our Privacy Notice.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be posted on this page.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.